Privacy Policy

Who we are

Mercy Dosa House ("we", "us") operates the website mercydosahouse.com and the Mercy Dosa House customer and admin Android applications. Contact: info@mercydosahouse.com · Phone: +91 95636 36365 · Tura, Meghalaya, India.

Information we collect

• Account details: name, phone number, email (when provided)
• Delivery addresses and order history
• Device and app diagnostics needed to keep the service reliable
• Payment confirmation status from our payment partners (we do not store full card numbers in the app)

How we use information

• Create and manage your account
• Process, prepare, and deliver food orders
• Send order status updates and customer support replies
• Improve menu availability, delivery operations, and app reliability
• Comply with legal and tax requirements

Sharing

We share data only with service providers needed to run the restaurant (hosting, messaging/OTP, and payment gateways) and when required by law. We do not sell personal information.

Retention & security

Order and account records are kept as long as needed for operations, support, and legal obligations. We use industry-standard safeguards (HTTPS, access controls) to protect your data.

Your choices

You may request access, correction, or deletion of your account data by emailing info@mercydosahouse.com. You can also stop using the app and uninstall it at any time.

Children

Our services are intended for general audiences. We do not knowingly collect personal information from children under 13.

Changes

We may update this policy from time to time. The "Last updated" date at the top will change when we do. Continued use of the app or website after an update means you accept the revised policy.